NETWROK ENGINEER

SCOPE OF SERVICES

Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure

· Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers

· Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment

· Configure and test Emergency Communications network infrastructure

· Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers

· Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services

· Technical support and oversight for vendor managed ESInet services and systems

· Technical support for Public Safety Unified Communications systems and services

· Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications

· Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation

· Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.

· Provide Emergency Communication technology asset management support

MANDATORY SKILLS/EXPERIENCE

· 9+ years of experience working in a data center or in the field supporting related work

· 9+ years of experience in network support, LAN/WAN troubleshooting.

· 9+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)

· 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)

· Working knowledge of networking hardware and topologies

· Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments

· Working Knowledge of computing systems and hardware

· Experience with LEC circuits termination and turn-up

· Ability to perform physical work related to the job

· Ability to follow detailed job documents

· Must be willing to travel within the NYC region to meet customer SLA's

· Must be willing to work on-call, after hours and weekends when required

DESIRABLE SKILLS/EXPERIENCE:

· Bachelor's degree from an accredited college in computer science or related area of study

· Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

· Experience with Emergency Communications infrastructure, systems, applications and related technologies

· Knowledge of E911 call routing, selective routing, trunking and location-based routing

· Knowledge of DMS and ACD systems

· Knowledge of ANI / ALI services and functionality

· Knowledge of 9-1-1 Call Handling Systems

· Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks

· Knowledge of NG9-1-1 ESINET call routing

· Knowledge of SMS, RTT, TCC routing, SMS aggregation

· Knowledge of GIS and location-based identification systems