PC LAN Technician

Job Title: PC LAN Technician

Client: State of Arizona

Location: Phoenix, AZ (Hybrid)

Rate: $60/Hr C2C

Visa: USC, GC

The PCLAN technician will be the face of ITG (Information Technology Group). The technician will be out with internal customers daily resolving issues and working as a liaison to other divisions within the department.

THIS IS NOT A REMOTE POSITION CANDIDATE WILL HAVE TO PASS A STRICT BACKGROUND CHECK AND BECOME ACJIS CERTIFIED. This position will require travel to worksites.

Qualifications

• Strong customer service skills, Excellent interpersonal, written, and oral communication skills with ability to adjust message to audience

• Knowledge of Apple devices including iOS and MacOS is a plus

• Advanced troubleshooting and problem-solving skills

• Excellent self-organization and time management skills

• Ability to work collaboratively in teams and across organizations

• Ability to synthesize feedback and adjust plans accordingly

• Ability to develop and write technical documentation

• Ability to evaluate and test emerging technologies

• Ability to apply creative solutions to business problems to ensure business needs are most effectively met

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures

• Knowledge of Microsoft products including operating systems and Office

• Knowledge of Google email and standard Suite of products Computer hardware configuration and repair knowledge

• Knowledge of Ethernet network topology to assist with troubleshooting network issues

• Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills Problem definition and alternative analysis skills

• Experience with Active Directory

• Experience with Windows 10 11 DCHP, ServiceNow ticketing system Experience with Server 2008 and Server 2012 engineering

• Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2

• Minimum 4 years of current working experience in an IT field

• Must have a current AZ Driver's license with a good driving record - 39 month review will be conducted

• Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.

• Associate/Bachelor degree in a related field is preferred

Responsibilities

• Server Support, Desktop support, support customers on the ADOT network.

• Fix computer-related problems.

• Troubleshoot hardware problems

• Research and implement potential solutions.

• Support agency's warranty and non-warranty computer and printer repair work

• Assist with assigned project tasks.

• Ensures compliance with standards for systems software and documentation.

• Teach customers how to use PC related software and hardware.

• Implement software patches, security fixes, tests and validate modified system configurations.

• Install and configure PC hardware, software, and peripherals.

• Assist with major deployments of hardware and software.

• Monitors system reliability and availability.

• Attend section staff meetings.

• Complete mandatory training classes and other classes as assigned.

• Travel between sites to accomplish tasks.

• Perform preventive maintenance on hardware and software packages to include client and server platforms.

• Teach new staff members how to troubleshoot problems, set up and install network related hardware, software, and other peripherals.