Production Support Engineer

Job Title: Production Support Engineer

Location: Boston, MA – 4 days onsite per week

Length: 7-10 months

Project Description:

Guideline Monitoring is a Tier 1 Investment Compliance platform tightly integrated with Order Management Systems to enforce pre-trade and post-trade compliance across the firm's global asset portfolios.

The platform powers the coding, testing, and ongoing monitoring of thousands of investment guidelines within compliance engine, providing real-time breach detection and escalation workflows that are critical to regulatory and client-mandate adherence.

This role sits at the intersection of technology and the investment process, offering direct exposure to front-office workflows, senior compliance stakeholders, and a sophisticated production environment operating at enterprise scale.

Must Have Skills:

Asset Management / Investment Compliance Domain: Good understanding of guideline monitoring, investment mandates, and compliance workflows in an asset management or capital markets setting. Familiarity with pre-trade and post-trade compliance concepts is essential.

Advanced SQL Skills: Strong, production-grade SQL for querying compliance rule result sets, investigating data anomalies, generating custom outputs, and supporting root-cause analysis on rule failures. Experience with large financial datasets is preferred.

Stakeholder Communication: Confident, articulate communicator who can interface directly with business users, compliance officers, and senior stakeholders. Ability to translate technical findings into plain business language is critical given the Tier 1 nature of the application.

Production Support Lifecycle Proven experience in end-to-end production support incident triage, P1 bridge coordination, root-cause analysis, escalation management, and user communication. Experience supporting a follow-the-sun or 24×7 model is strongly preferred.

AI-Native Aptitude Comfort working with AI-assisted development workflows and an interest in applying AI tooling to support automation is a growing priority for this team.

Requirements

• Strong understanding of Asset Management and Investment Compliance domains, including guideline monitoring, investment mandates, and compliance workflows.

• Hands‑on experience with pre‑trade and post‑trade compliance concepts in an asset management or capital markets environment.

• Advanced, production‑grade SQL skills for querying compliance rule outputs, investigating data issues, and supporting root‑cause analysis.

• Proven experience across the full production support lifecycle, including incident triage, P1 bridge participation, escalation management, and stakeholder communication.

• Experience supporting Tier 1, business‑critical applications operating at enterprise scale.

• Confident communicator able to translate complex technical findings into clear, business‑focused language for senior stakeholders.

• Comfort working with AI‑assisted workflows and a strong interest in applying AI tooling to support automation and operational efficiency.

• Willingness to work flexible hours as part of a global 24×7 production support model.

• Set Yourself Apart

• Prior experience supporting investment compliance or regulatory platforms tightly integrated with Order Management Systems.

• Experience working with large‑scale financial datasets in high‑pressure production environments.

• Demonstrated use of scripting, automation, or AI‑enabled tools to reduce manual operational effort.

• Strong ownership mindset with a focus on resilience, prevention, and continuous improvement.

• Experience collaborating with globally distributed teams and senior front‑office or compliance stakeholders.