Salesforce Support Analyst

Role: Salesforce Support Analyst

Location: Toronto , Canada – local would be great more chances, if not must be able to relocate

Duration: 12 Month

Client- DECIEM

Rate- CAD $40 Hr

Hybrid/Onsite- both options

Description:

Qualifications

• • Experience supporting enterprise CRM systems – Salesforce

• • Ecommerce and Social platforms – Shopify, TikTokShop.

• • Experience with configuration/support of any of the following: Commerce Cloud, Sales Cloud, Marketing Cloud, Community Cloud

• • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

• • Knowledge of SQL and database queries, and trends in technology relating to software applications .

• • Experience utilizing enterprise ITSM / ticketing tool