Senior Application/Production Support Engineer

Title: Sr. Application/Production Support Engineer

Location: Iselin, NJ Local

Interview: 1 video screen then must have 1 in-person interview

Description:

Providing L1/L2 support coverage.

Resolving user Inquiries and handling Production Incidents, Root cause Analysis.

Experienced with Sql, ETL ,Linux, Windows.

User access reviews, Audit reviews, IDM reviews.

Help in coordinating/Managing DR flips.

Supporting Tidal jobs.

Good to have prior application support experience with any of these. Broadridge apps(Impact, Cognos, BPS, Message Automation) Murex, Smartloan, Loanet.

Skills

• Years of Exp : 10-14 yrs in Application support.

• Supporting applications under Market Operations Support group.

• Experience with settlement, collateral and reg reporting(FI/EQ) and derivatives product.

• Working with various vendors to support different applications.

• Experience with Broadridge apps(Impact, Cognos, BPS, Message Automation).

• Experience with Loanet, Global one application.

• Ability to multitask several ongoing issues.

• Experienced in Linux, Sql DB.

• Strong written and verbal communication skills.

• Resolving user queries from business users.

• Picking up prod Incidents, Tidal Job failure tickets troubleshooting them and resolving them.

• Documenting and maintaining support knowledge share on Confluence.

• Working on data review by Audit teams, IDM team.

• Running reports for business users by querying DB.

• Education:

• Bachelor in Computer Science, Information systems or similar field.