Senior User Experience (UX) Researcher

Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.

· Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance

· Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

· Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale.

· Experience building successful product design based on research.

· Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research

· Experience building alignment with stakeholders.

· Experience leading design for a product, platform, or service.

· Experience with iterative or agile development methodologies.

· Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.

·

Skill – 10 + years of total IT experience

• Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale.

• Required

• 2

• Experience delivering technology for HHS or Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs).

• Required

• Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

• Required

• Experience building successful product design based on research

• Required

• Experience across the full UX design spectrum

• Required

• Experience building alignment with stakeholders

• Required

• Experience leading design for a product, platform, or service

• Required

• Experience with iterative or agile development methodologies

• Required

• Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.

• Required