Service Desk

Provide technical support during events at MSE facilities inclusive of nights (2nd shift), weekends, and holidays.

• Maintain the technical integrity of computer systems, network devices, and broadcast/arena A/V systems.

• Document all issues, troubleshooting steps, and resolutions in a ticketing system.

• Test, maintain, and fabricate cables, adapters, and small part modifications as needed.

• Image and install operating systems and service packs, as well as security patches and bug fixes.

• Build, update, and develop Standard Operating Procedure guides used for training, IT operations, and work-flow management purposes.

• Other duties as assigned.

Minimum Qualifications

• 1-3 years of experience in a live event environment or as a Desktop Support Engineer, Technical Support Engineer , or similar role.

• Working knowledge of computer software/hardware, Windows/Mac operating systems, mobile devices, and network switches/hubs and cabling.

• Understanding of broadcast signal flow in a television broadcast environment; inclusive of video routers, video switchers, broadcast cameras, RF infrastructure.

• Solid grasp of office automation products and computer peripherals including printers and scanners.

• Ability to multi-task, work independently, make quick decisions, and respond to the demands of live games and events.