Source description
About the role
Title: Service Desk consultant
*Local to DE
Descripiton:
Job Description:
First‑line ERP incident triage and Level 1/2 support; timely escalation per ITIL/ITSM.
SAP S/4HANA experience.
Go‑live and test window coverage; monitor ServiceNow queue.
Coordinate daily with PMO/Integrator on cutover plans, issues, and expectations across phases.
Ensure end‑user access readiness (accounts, MFA, password resets) and environment health checks.
Build and maintain ERP knowledge articles, runbooks, FAQs; train the broader Helpdesk.
Proactive communications to users on outages/known issues and status updates.
Site support during rollouts (devices, peripherals, printing/scanning tied to ERP processes).
After‑hours/on‑call participation during key milestones (testing, cutover, stabilization).
Support general Helpdesk needs between ERP peaks (queue monitoring, warm handoffs).
More at 3B Staffing