Software Specialist

Role: Software Specialist – IT URGENT

Trace3 / Cable One has opened up 2 Remote Meta Switch Operations Roles

$35-40/HR on 1099/C2C MAX - Fully REMOTE (2 openings) - Depending On Experience - Fast moving

Schedule Preference

While not required, preference will be given to candidates who can work:

M–F, 12p–9p (AZ shift), or

Saturday mornings

Position Details

Contract-to-Hire: No

Duration: 6 months (approx. 1,080 hours)

Start Date: As soon as we identify the right candidates

Location: Remote (preferred)

Skill Level: Mid-to-senior (no entry-level)

• Job Description (Relevant Portion)

Responsibilities

• Provision phone services for new and existing customers.

• Troubleshoot and resolve issues within CSG's Advanced Convergent Platform and Metaswitch impacting phone service provisioning.

• Apply platform knowledge to diagnose and resolve technical challenges.

• Track and manage incidents in an ITIL platform (e.g., ServiceNow) following defined SLAs.

• Document recurring issues and solutions to contribute to a team knowledge base.

• Collaborate with IT team members and end-users to resolve service-impacting issues.

• Required Qualifications:

• Experience using an ITIL platform (e.g., ServiceNow) for incident management.

• Basic proficiency in SQL for querying/analyzing data.

• Strong analytical and problem-solving skills.

• Effective communication skills with ability to explain technical concepts.

• Ability to manage tasks effectively in a dynamic environment.

Qualifications

• Experience with CSG's Advanced Convergent Platform .

• Experience with Metaswitch systems .

• Ability to manually provision phones.

• Familiarity with ITIL best practices.

• Experience creating technical documentation.