Technical Support Analyst

Must agree to work on our W2 directly.

Citizenship: USC or GC (no sponsored candidates at this time)

Technical Support – 2 years' experience

Type of Contract: 3-6 months with possibility for FTE, however not guaranteed.

Interview Process: 2 rounds, the first interview will be remote - subsequent interviews will be in-person

Work Location: Columbia, South Carolina - Onsite - 5 days/week

Candidate Location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Weekend Work Information: may be required to help with testing 1-2 hours on varied weekends. The testing work is typically remote.

About this position

This is a junior-to-mid level technical support role that requires a high level of professionalism in a financial/banking work environment.

This is an IT operations and customer support position.

Candidates should have a least one year of experience in an IT support role, preferably in person in a formal government or corporate setting.

IT customer support functions include MS Windows, MS Office, local and network printing, audio/visual connectivity in conference rooms, and office network wired and wireless connectivity.

IT operations support functions include information security audit research, third party vendor coordination, asset management/inventory, imaging computers, contributing to the team's process/procedure documentation updates.

Use of a ticketing system will be required to track all work.

Professional maturity is valued over technical skill.

Required

2+ years of experience with IT End User Support

2+ years of experience with Microsoft Windows 10, 11, Microsoft Office Suite

2+ years of experience with Printer Support

2+ years of experience with Hardware/Laptop Support

2+ years of experience with PC Imaging/Building

Preferred

A+ Certified

Information Security Exposure

On-site/In-person IT Support

MS Teams

Asset Management

Help Desk Ticketing System (ITSM)

Banking, finance, legal, judicial or accounting background would be a plus