Technology Solutions Field Services Associate (Desktop/Helpdesk L1)

Job Title: Technology Solutions Field Services Associate (Desktop/Helpdesk L1) Location: The Woodlands, TX (Onsite – locals only) Duration: Contract to Hire (90 days, must go permanent – no fee) Rate: $35/hr C2C max Client: Healthcare Services

Key Requirements:

2+ years experience in Desktop/Helpdesk support

Healthcare client experience preferred

Strong knowledge of Windows OS, PC imaging, networking, hardware troubleshooting

Good communication skills (can explain technical issues simply)

Experience with inventory, hardware setup, shipping/receiving

Able to lift equipment (up to 50–70 lbs)

Responsibilities

• Provide L1 technical support (white-glove support)

• Handle hardware (install, repair, test, ship)

• Manage inventory and equipment tracking

• Coordinate with vendors and internal teams

• Troubleshoot issues and document properly

• Support laptops, desktops, tablets, and mobile devices

• Important Notes:

• Only W2 candidates (no layers)

• No H1B transfer / CPT candidates

• Must be local to TX for interview

• Must agree to convert to full-time after 90 days

• Need work authorization + insurance document at submission