Trade-Floor Tech Support

Responsibilities

• Serve as the primary point of contact for front-office trading support, triaging and resolving technical issues impacting traders and sales users.

• Lead and run independent triage calls, collaborating with development, infrastructure, and application teams to drive timely incident resolution.

• Monitor and analyze system health using observability and monitoring tools such as Splunk and Dynatrace, identifying patterns and recommending optimizations.

• Work with technology partners to support the migration from legacy monitoring tools (ITRS) to next-generation platforms.

• Conduct root cause analysis, create knowledge base articles, and proactively identify areas for stability and performance improvements.

• Utilize SQL and Python for data analysis, automation, and diagnostic scripting.

• Perform hands-on tasks in Unix/Linux environments, including log analysis, basic shell scripting, and data extraction from various system tables.

• Collaborate closely with Service Management and ITSM teams, leveraging ServiceNow for incident tracking and workflow management.

• Communicate effectively with traders and business users, balancing technical depth with clear, timely updates on ongoing issues and resolutions.

• Required Qualifications:

• 5+ years of experience in production or application support within a trading floor or front-office environment (FX, Credit, or Equities preferred).

• Strong understanding of Java-based or distributed trading systems and real-time application dependencies.

• Hands-on experience with monitoring and observability tools such as Splunk or Dynatrace (configuration and dashboard creation).

• Solid working knowledge of Unix/Linux, SQL, and Python for scripting, data analysis, and process automation.

• Proven ability to lead triage bridges and coordinate between multiple technology and business teams.

• Excellent communication and collaboration skills, with experience supporting high-pressure trading environments.

Preferred Qualifications

• Experience with ITSM processes and ServiceNow ticketing or workflow tools.

• Familiarity with trade lifecycle concepts and front-to-back flow between trading, operations, and risk systems.

• Exposure to continuous improvement initiatives and next-generation monitoring or automation