Source description
About the role
Roles and Responsibilities: End-to-end IT lifecycle management, from requirement gathering to maintenance of IT assets. Liaising with cross-functional teams such as Infra Ops, Finance, Internal IT & Networks, Audit, etc., for audits. Ensuring preventive maintenance of IT and network devices across all sites. Handson experience with Excel for maintaining records. Ability to communicate with TAC support for different OEMs such as Lenovo, Dell, Microsoft, and others. Proficiency in handling printers from OEMs such as Xerox, HP, Canon, Brother, etc. Willingness to visit dark stores and warehouses to understand the nature of the business, if required. Technical Skills: Strong handson experience in L1 support for enduser computing devices including desktops, laptops, handheld scanners, printers, and barcode devices. Proficiency in troubleshooting Windows OS issues, user login/access issues (Active Directory), and basic application errors. Basic knowledge of IT asset management, including system installation, configuration, imaging, and hardware replacement. Understanding of network fundamentals such as IP addressing, LAN/WAN concepts, and WiFi connectivity. Ability to perform basic network troubleshooting including LAN cabling, cable punching, and identifying connectivity issues. .
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