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Key Responsibilities Provide white-glove IT support to executives, leadership team, and VIP users. Act as a single point of contact for all IT-related issues for VIP stakeholders. Ensure rapid response and resolution of technical issues with minimal disruption. Manage and support end-user devices including laptops, desktops, mobile devices, and collaboration tools. Handle onboarding/offboarding of VIP users including device setup, access provisioning, and data migration. Support audio-visual (AV) systems, video conferencing tools (Teams, Zoom, etc.), and meeting room setups. Monitor and maintain system performance for VIP users, ensuring high availability. Coordinate with infrastructure, security, and application teams for issue resolution. Maintain strict confidentiality and data security for executive-level information. Provide onsite and remote support, including off-hours support when required. Document issues and solutions for knowledge sharing and process improvement. 37 years of experience in IT support, with experience supporting VIP/Executive users preferred. Strong Knowledge Of Windows / macOS environments Microsoft 365 / Office applications Mobile device management (iOS, Android) Video conferencing tools (Teams, Zoom, WebEx) Familiarity with Active Directory, VPN, networking basics, and endpoint management tools. Key Skills Excellent troubleshooting and problem-solving skills. Strong communication skills with the ability to interact with senior leadership. High level of professionalism, discretion, and confidentiality. Interested candidates can share resumes to Varsha.easwaran@3i-infotech.com Key Responsibilities Provide white-glove IT support to executives, leadership team, and VIP users. Act as a single point of contact for all IT-related issues for VIP stakeholders. Ensure rapid response and resolution of technical issues with minimal disruption. Manage and support end-user devices including laptops, desktops, mobile devices, and collaboration tools. Handle onboarding/offboarding of VIP users including device setup, access provisioning, and data migration. Support audio-visual (AV) systems, video conferencing tools (Teams, Zoom, etc.), and meeting room setups. Monitor and maintain system performance for VIP users, ensuring high availability. Coordinate with infrastructure, security, and application teams for issue resolution. Maintain strict confidentiality and data security for executive-level information. Provide onsite and remote support, including off-hours support when required. Document issues and solutions for knowledge sharing and process improvement. 37 years of experience in IT support, with experience supporting VIP/Executive users preferred. Strong Knowledge Of Windows / macOS environments Microsoft 365 / Office applications Mobile device management (iOS, Android) Video conferencing tools (Teams, Zoom, WebEx) Familiarity with Active Directory, VPN, networking basics, and endpoint management tools. Key Skills Excellent troubleshooting and problem-solving skills. Strong communication skills with the ability to interact with senior leadership. High level of professionalism, discretion, and confidentiality. Interested candidates can share resumes to Varsha.easwaran@3i-infotech.com
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