Desktop Support Engineer

Role & responsibilities Job Description Desktop Support Engineer Location: Pune Experience: 3+ Years Education: Bachelor's Degree/Diploma in Computer Science, Information Technology, Electronics, or a related field. Preferred Industry: Banking / BFSI Roles & Responsibilities Provide L1/L2 desktop support to end users for hardware, software, and network-related issues. Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and other IT peripherals. Support Windows operating systems, Microsoft Office applications, Outlook, Teams, and other enterprise applications. Handle user account management, password resets, and access-related issues through Active Directory. Configure and troubleshoot network connectivity, VPN, LAN/Wi-Fi, and basic TCP/IP issues. Manage incident and service requests through the ITSM tool, ensuring adherence to SLA timelines. Perform hardware diagnosis, component replacement, and coordinate with OEM vendors for warranty support. Install software patches, antivirus updates, and ensure endpoint security compliance. Maintain IT asset inventory, documentation, and user records. Support onboarding and offboarding activities, including system setup and user account provisioning. Coordinate with infrastructure, server, network, and security teams for issue resolution. Provide support during business hours and be available for shift support or weekend activities, if required. Required Skills Strong knowledge of Windows 10/11 and Microsoft Office Suite. Hands-on experience with Active Directory, Outlook, VPN, and Office 365. Good understanding of desktop hardware troubleshooting and peripheral devices. Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP). Experience working with ITSM tools such as ServiceNow, Remedy, or ManageEngine. Excellent troubleshooting, communication, and customer support skills. Ability to work independently and manage multiple incidents simultaneously. Preferred Experience Minimum 3 years of Desktop Support experience. Prior experience supporting Banking/BFSI clients is mandatory. Experience in a corporate enterprise environment with SLA-based support. Knowledge of endpoint security tools, BitLocker, and remote support tools will be an added advantage. Key Competencies Strong analytical and problem-solving skills. Customer-focused approach with excellent communication. Ability to work under pressure and meet SLA commitments. Good documentation and reporting skills. Team player with a proactive attitude. Share your resume on rashmi.ghag@3i-infotech.com