SR. Network Voice Engineer | JPC - 48516

Required Skills & Experience Strong experience in VoIP technologies (SIP, H.323, call flows, dial plans) Hands-on experience with Microsoft Teams Phone Service (provisioning, troubleshooting) Experience supporting Cisco Call Manager (CUCM) Deep understanding of SBC configuration, SIP trunking, and troubleshooting Solid understanding of IP networking (addressing, routing, VLANs, QoS) Experience configuring Cisco LAN switches for IPT/voice services Knowledge of legacy telephony (PSTN, POTS, ISDN30) Experience designing multi-carrier / highly available voice architectures Experience with number management, telco ordering, and carrier onboarding Experience with contact centre integration (e.g. NICE, Genesys) Exposure to cloud voice and hybrid architectures (Azure, SBCaaS) Experience working with multiple telecom carriers and service providers Strong troubleshooting capability across voice and network domains Experience operating in an ITIL-based support model (ServiceNow) Desirable Skills Experience with automation or scripting (e.g. PowerShell for Teams) Experience supporting global or multi-region voice environments