ServiceNow Business Analyst

As a Business Systems Analyst (BSA) with expertise in ServiceNow HR Service Delivery (HRSD) and IT Service Management (ITSM), you will play a critical role in analyzing business requirements and supporting the delivery of scalable ServiceNow solutions. Your responsibilities will include collaborating with HR, IT, and business stakeholders, translating business requirements into user stories and functional specifications, and supporting implementation and enhancement activities for ServiceNow HRSD and ITSM modules. You will also participate in UAT planning, testing, and defect tracking activities, assist in process improvement and automation initiatives, and ensure adherence to platform and process best practices. Your strong analytical skills, stakeholder management, and experience in Agile/Scrum delivery environments will be crucial for success in this role. Key Responsibilities: - Collaborate with HR, IT, and business stakeholders to gather, analyze, and document business and functional requirements. - Conduct workshops and requirement discussions for HRSD and ITSM initiatives. - Translate business requirements into user stories, process flows, and functional specifications. - Support implementation and enhancement activities for ServiceNow HRSD and ITSM modules. - Participate in UAT planning, testing, and defect tracking activities. - Assist in process improvement and automation initiatives. - Ensure adherence to platform and process best practices. - Work effectively within Agile/Scrum delivery environments. Required Skills & Qualifications: - 58 years of experience as a Business Systems Analyst, Functional Consultant, or similar role. - Strong experience with ServiceNow HRSD and ITSM modules. - Good understanding of HR and IT service management processes. - Experience in requirement gathering, process mapping, and documentation. - Experience working in Agile/Scrum teams. - Strong communication, coordination, and stakeholder management skills. - Strong analytical and problem-solving abilities. Preferred Qualifications: - ServiceNow HRSD and/or ITSM certification preferred. - Knowledge of ITIL processes and framework. - Exposure to integrations and APIs is a plus. - Experience working in enterprise ServiceNow implementations preferred. Soft Skills: - Strong ownership and accountability. - Good communication and collaboration skills. - Ability to manage multiple priorities. - Client-focused mindset. - Proactive and solution-oriented approach. Information Security Responsibilities: You will play a crucial role in promoting and enforcing awareness of key information security practices, identifying and reporting security risks, ensuring compliance with data privacy and protection standards, and integrating data protection measures throughout the information lifecycle to safeguard sensitive information. (Note: The additional details of the company were not present in the provided job description.) As a Business Systems Analyst (BSA) with expertise in ServiceNow HR Service Delivery (HRSD) and IT Service Management (ITSM), you will play a critical role in analyzing business requirements and supporting the delivery of scalable ServiceNow solutions. Your responsibilities will include collaborating with HR, IT, and business stakeholders, translating business requirements into user stories and functional specifications, and supporting implementation and enhancement activities for ServiceNow HRSD and ITSM modules. You will also participate in UAT planning, testing, and defect tracking activities, assist in process improvement and automation initiatives, and ensure adherence to platform and process best practices. Your strong analytical skills, stakeholder management, and experience in Agile/Scrum delivery environments will be crucial for success in this role. Key Responsibilities: - Collaborate with HR, IT, and business stakeholders to gather, analyze, and document business and functional requirements. - Conduct workshops and requirement discussions for HRSD and ITSM initiatives. - Translate business requirements into user stories, process flows, and functional specifications. - Support implementation and enhancement activities for ServiceNow HRSD and ITSM modules. - Participate in UAT planning, testing, and defect tracking activities. - Assist in process improvement and automation initiatives. - Ensure adherence to platform and process best practices. - Work effectively within Agile/Scrum delivery environments. Required Skills & Qualifications: - 58 years of experience as a Business Systems Analyst, Functional Consultant, or similar role. - Strong experience with ServiceNow HRSD and ITSM modules. - Good understanding of HR and IT service management processes. - Experience in requirement gathering, process mapping, and documentation. - Experience working in Agile/Scrum teams. - Strong communication, coordination, and stakeholder management skills. - Strong analytical and problem-solving abilities. Preferr