Network Operations Center (NOC) Lead

Job Title: Network Operations Center (NOC) Lead Offshore Support Location: Hyderabad (Offshore Center) + On call Shift: 24/7 Rotational Shifts (Including Nights/Weekends) Certifications Required: CompTIA Network, ITIL v3/v4 Experience: 8+ years in NOC/IT operations, with 3+ years in leadership Key Responsibilities: Team Leadership & Supervision: Lead a team of NOC Engineers for 24/7 offshore monitoring and incident management. Mentor engineers, conduct training, and ensure adherence to SLAs. Incident & Problem Management: Act as escalation point for critical outages (P1/P2 incidents). Coordinate with onshore teams/vendors for RCA and resolution. Process Compliance: Enforce ITIL-based workflows (Incident, Change, Problem Mgmt.). Ensure compliance with CompTIA security/network standards. Reporting & Metrics: Generate daily/weekly reports on uptime, MTTR, and incident trends. Drive continuous improvement in NOC operations. Skills & Qualifications: Technical: Expertise in network monitoring tools (SolarWinds, Nagios, PRTG). Strong knowledge of TCP/IP, VPN, Firewalls, and cloud networks (AWS/Azure). Soft Skills: Excellent communication (English fluency for global stakeholders). Decision-making under pressure.