IT Support

Handling IT project activities assigned. Knowledge of VPN, Windows, domain Monitor and maintain computer systems, printers, and networks. Manage all IT requests raised by employees. Talk to employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Record employee change requests and technical requirements. Identify and communicate the problem areas based on the incoming incidents. This includes classification, taking approvals, assigning support, follow up with them until closure. Responsible for analyzing, troubleshooting, and evaluating technology issues. Desired Candidate Profile Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and help desk software. Ability to provide step-by-step technical help, both written and verbal.