Customer IT Support Desk Agent

Product Line Overview (Flight Data Intelligence): Acron Aviation’s Flight Data Intelligence (FDI) organization provides advanced flight data analytics, safety insights, and operational intelligence solutions to aircraft operators worldwide. Through a combination of aviation expertise, data science, and cloud-based technology, FDI helps customers improve safety, compliance, operational efficiency, and fleet performance. Our teams work closely with airlines, operators, OEMs, and regulators to transform aviation data into actionable intelligence that supports safer skies and better operational outcomes.

Job Title Customer IT Support Desk Agent – Flight Data Intelligence

Position Summary Acron Aviation Analytics is seeking a proactive and customer-oriented IT Support Desk Agent to deliver high-quality customer-facing Tier 1 and Tier 2 technical support across our global flight data analysis operations. This role involves managing and administering user profiles, responding to service requests, and ensuring reliable IT performance across web-based flight analysis platforms and enterprise tools, both on-premises and in cloud environments. The ideal candidate combines technical expertise with strong communication and customer service skills to maintain operational excellence in a fast-paced aviation environment while supporting customers in improving aviation safety.