Senior Technical Support Engineer

About Acron Aviation (Avionics – Aftermarket)

Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Through our Aftermarket organization, we support operators, OEMs, maintenance providers, and fleet owners by delivering product support, repair, overhaul, technical services, and lifecycle sustainment solutions across a broad portfolio of avionics products. Our Aftermarket team plays a critical role in ensuring product availability, customer satisfaction, and operational excellence throughout the service life of our systems.

Job Title Senior Technical Support Engineer – Aftermarket

Position Summary The Senior Technical Support Engineer is responsible for delivering high-quality technical support to both internal and external customers for communication and surveillance avionics products, including TCAS, TAWS, ADS-B Mode S Transponders, and Lynx systems.

As a key member of the technical support organization, this role serves as the primary interface between customers and the business, addressing technical support needs, system solutions, publications, and product reliability concerns. The engineer will manage a broad range of support activities to ensure customer satisfaction, including troubleshooting, customer guidance, and training on product operation and maintenance. The role requires strong analytical and problem-solving skills, particularly in root cause and corrective action (RC/CA), system performance evaluation, data reporting, MTBF/MTBUR analysis, and failure investigation.

Additionally, the engineer will coordinate and track corrective action plans, collaborating across multiple functions and disciplines to ensure optimal product supportability and continuous improvement. Strong leadership, communication, and organizational skills are essential, as the role requires self-managed scheduling and effective representation of the business to customers.

The ideal candidate demonstrates initiative, cross-functional leadership, and the ability to drive resolution of technical issues while contributing to product enhancements and long-term customer success.