Sr Tech Support Engineer - AVS (Mumbai)

Job Description: Key Responsibilities: Technical Support: Provide expert technical support for Windows, Linux, and Mac operating systems, including troubleshooting and resolving issues. Identify and address operational issues in client computer systems, providing guidance and solutions. Respond promptly to support requests via email, phone calls, and other communication channels. Leverage hardware and software knowledge to diagnose and resolve complex technical problems. Handle multiple support cases simultaneously, prioritizing tasks effectively. Collaborate with team members to share expertise and deliver timely solutions to clients. Security: Implement, administer, and support enterprise-level endpoint security tools (e.g., Trellix EDR, Kaspersky AV). Analyze and review security tool implementations to enhance usage and effectiveness. Identify and address security gaps in coverage by working with other teams and business units. Contribute to the overall security posture of the organization. Infrastructure: Troubleshoot issues related to OS, LAN/WAN/VPN networks, and remote access tools. Collaborate with network and infrastructure teams to resolve connectivity and performance problems. Ensure smooth operation of client systems within the network environment. Required Skills Robust knowledge of Windows operating systems, Linux, and basic understanding of Trellix EDR, Kaspersky antivirus, and network security. Proven experience in providing technical support in a customer-facing environment. Excellent verbal and written communication skills, interpersonal skills, and customer service orientation. Strong organizational skills, problem-solving abilities, and the ability to work independently and efficiently. Knowledge of CRM systems is a plus. Experience with Windows patching, ADS, LDAP, and remote access tools is beneficial. Desired Profile: A candidate with a passion for technology and a commitment to delivering exceptional customer service. A proactive and results-oriented approach to problem-solving. The ability to thrive in a fast-paced and dynamic environment. Certification: Relevant Technical Certification is mandatory. Job Description: Key Responsibilities: Technical Support: Provide expert technical support for Windows, Linux, and Mac operating systems, including troubleshooting and resolving issues. Identify and address operational issues in client computer systems, providing guidance and solutions. Respond promptly to support requests via email, phone calls, and other communication channels. Leverage hardware and software knowledge to diagnose and resolve complex technical problems. Handle multiple support cases simultaneously, prioritizing tasks effectively. Collaborate with team members to share expertise and deliver timely solutions to clients. Security: Implement, administer, and support enterprise-level endpoint security tools (e.g., Trellix EDR, Kaspersky AV). Analyze and review security tool implementations to enhance usage and effectiveness. Identify and address security gaps in coverage by working with other teams and business units. Contribute to the overall security posture of the organization. Infrastructure: Troubleshoot issues related to OS, LAN/WAN/VPN networks, and remote access tools. Collaborate with network and infrastructure teams to resolve connectivity and performance problems. Ensure smooth operation of client systems within the network environment. Required Skills Robust knowledge of Windows operating systems, Linux, and basic understanding of Trellix EDR, Kaspersky antivirus, and network security. Proven experience in providing technical support in a customer-facing environment. Excellent verbal and written communication skills, interpersonal skills, and customer service orientation. Strong organizational skills, problem-solving abilities, and the ability to work independently and efficiently. Knowledge of CRM systems is a plus. Experience with Windows patching, ADS, LDAP, and remote access tools is beneficial. Desired Profile: A candidate with a passion for technology and a commitment to delivering exceptional customer service. A proactive and results-oriented approach to problem-solving. The ability to thrive in a fast-paced and dynamic environment. Certification: Relevant Technical Certification is mandatory.