IT Support Engineer

This is Adyen, a leading financial technology platform providing payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. At Adyen, we foster an environment that supports our teams to succeed and own their careers. We are a motivated group of individuals who work together to tackle technical challenges and deliver innovative solutions to help businesses achieve their goals faster. Role Overview: As an IT Support Engineer at Adyen, you will be responsible for providing comprehensive support to our teams and employees in resolving IT-related issues. You will go beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities with a hands-on attitude to optimize the productivity of our dynamic workforce. Key Responsibilities: - Diagnose and troubleshoot a wide range of IT challenges, from setting up new users to assisting colleagues with IT inquiries, playing a key role in optimizing processes and systems. - Collaborate with team members globally to provide support for Apple device issues, user and systems access, networking, and other IT tasks. - Enhance global IT systems and functionalities, ensuring they are up to date and aligned with evolving business needs. - Proactively analyze repetitive tasks and issues, utilizing automation techniques to streamline manual processes and enhance operational efficiency. Qualifications Required: - Minimum 3+ years of experience in IT support and troubleshooting IT-related issues. - Experience in administering services like Google Suite, Zoom, OKTA, and LDAP. - Proficiency in managing a large fleet of MacOS corporate devices with enterprise systems such as JAMF. - Ability to conduct onboarding sessions for new joiners and provide IT user training. - Knowledge of scripting languages like Bash or Python for automating tasks and improving end-user experience. - Strong team player with the ability to work independently and make informed decisions following up-to-date IT security practices. - Experience in writing and maintaining technical documentation. Additional Details: Adyen values diversity, equity, and inclusion, and encourages individuals from all backgrounds to apply. We welcome diverse perspectives to help us solve unique business challenges. We aim to provide a smooth candidate experience and will respond to your application within 5 business days. The interview process typically takes about 4 weeks to complete. This role is based out of our Bengaluru office, and we prioritize in-person collaboration as an office-first company. Adyen looks forward to your application, regardless of meeting 100% of the qualifications. We value authenticity and encourage candidates to bring their true selves to the team. This is Adyen, a leading financial technology platform providing payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. At Adyen, we foster an environment that supports our teams to succeed and own their careers. We are a motivated group of individuals who work together to tackle technical challenges and deliver innovative solutions to help businesses achieve their goals faster. Role Overview: As an IT Support Engineer at Adyen, you will be responsible for providing comprehensive support to our teams and employees in resolving IT-related issues. You will go beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities with a hands-on attitude to optimize the productivity of our dynamic workforce. Key Responsibilities: - Diagnose and troubleshoot a wide range of IT challenges, from setting up new users to assisting colleagues with IT inquiries, playing a key role in optimizing processes and systems. - Collaborate with team members globally to provide support for Apple device issues, user and systems access, networking, and other IT tasks. - Enhance global IT systems and functionalities, ensuring they are up to date and aligned with evolving business needs. - Proactively analyze repetitive tasks and issues, utilizing automation techniques to streamline manual processes and enhance operational efficiency. Qualifications Required: - Minimum 3+ years of experience in IT support and troubleshooting IT-related issues. - Experience in administering services like Google Suite, Zoom, OKTA, and LDAP. - Proficiency in managing a large fleet of MacOS corporate devices with enterprise systems such as JAMF. - Ability to conduct onboarding sessions for new joiners and provide IT user training. - Knowledge of scripting languages like Bash or Python for automating tasks and improving end-user experience. - Strong team player with the ability to work independently and make informed decisions following up-to-date IT security practices. - Experience in writing and maintaining technical documentation. Additional Details: Adyen values diversity, equity, and inclusion, and encourages indiv