Source description
About the role
Role & responsibilities Hardware Support: Assemble, repair, and upgrade desktops, laptops, printers, and peripherals. Manage technology inventory and asset tracking. Software Management: Install, patch, and update operating systems (Windows, macOS, Linux) and enterprise applications (e.g., Microsoft 365). Incident Management: Diagnose reported IT issues via remote-access tools or in-person walk-ups, tracking all requests through enterprise ticketing systems like ServiceNow or JIRA. User Administration: Manage user accounts, access permissions, and password resets via directory services like Active Directory. Network Connectivity: Resolve issues related to Wi-Fi, VPN, LAN, and general internet drops.
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