Job Opening For Service Desk Manager

Roles and Responsibilities Manage day-to-day operations of the service desk, ensuring timely resolution of incidents and requests. Oversee change management processes to minimize downtime and ensure smooth transitions during IT upgrades. Develop and maintain relationships with clients to understand their needs and provide tailored solutions. Manage IT Service Desk Manager Ensure compliance with industry standards (ITIL) for incident management, problem management, change management, major incident management, release & deployment management.