System Manager (CSV Consultant)

Job Description - Job Title - IT System Manager Job Type - Hybrid Job Location - Bangalore Job Description - Skill Area: IT System Management Main Technology: IT Applications Management (Lifecycle mgmt.), ITIL (incident/Problem/Change Management), Pharma Experience, Risk Management Mandatory Skills: (Must Have Skills) - ITIL (incident/Problem/Change Management), Pharma Experience, Risk Management, Vendor and Stakeholder Management Optional Skills: (Good to Have Skills) – Licence mgmt., Contract Mgmt., Periodic Reports, Knowledge in Cloud, SaaS Solutions, Facing Audit, Knowledge on Budgets Roles & Responsibilities: Operation, maintenance, release, change, patch management, perform Incident and problem management for supported systems according to ITIL framework, change & Release Management. Participate in new releases, design review, risk assessment and perform qualification activities of the changes in scope, perform patch evaluation for the period patches released. Handling Change requests to comply with the Change Management work instruction. Capability to provide technical solutions as and when needed with adequate trainings. Close collaboration with external vendor and ensuring that vendor deliverables are in quality and timelines are adhered. Participate in Annual Periodic reviews (user review report, IT periodic system evaluation). Communicate and involve relevant stakeholders-alignment with LoB stakeholders, primarily System managers, NNQAs/LoB QA’s, System Owners, Project Owners, demonstrate pro- activeness and ownership. Manage own time planning and timely deliverables, communicate and involve relevant stakeholders. Should take complete ownership of the tasks and drive to completion, should be self-motivated and have desire to learn business and understand business complexities and different perspectives of the same. Support internal audits and external health authority inspections. Assist with system decommissioning activities.