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About the role
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLEWe are looking for a Middle SRE Operations Engineer to maintain reliability across a cloud-based SaaS platform. You'll handle live incidents, improve observability, and reduce toil through automation using Kubernetes, Terraform, Grafana, and AWS. Hands-on, execution-focused, with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations. WHAT YOU WILL DOMonitor and support production and staging environments to ensure availability, performance, and stability;Respond to incidents, perform triage and root cause analysis, and contribute to remediation efforts;Participate in on-call rotations with defined SLAs;Handle operational requests from internal teams;Maintain and improve monitoring, alerting, dashboards, logs, and metrics;Support CI/CD pipelines, production releases, and GitOps workflows;Contribute to automation initiatives to reduce operational overhead;Maintain and improve Kubernetes-based infrastructure and containerized workloads;Support Infrastructure as Code practices and environment improvements.MUST HAVES2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;Experience with AWS supporting production environments;Experience supporting production SaaS applications ;Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI);Experience with GitOps and Git fundamentals ;Experience using GitHub, Jira, and Confluence ;Experience with Kubernetes (EKS, kOps or similar);Experience with Docker and containerization ;Experience with observability tools (Grafana, Prometheus, Loki, PagerDuty);Proficiency in scripting (Bash, Python, or Go);Experience with Infrastructure as Code (Terraform, Helm);Ability to work within structured operational processes and SLAs;Strong written and verbal English communication skills;Self-driven with a growth mindset.NICE TO HAVESAWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator;Experience with multi-tenant SaaS environments;Experience working in globally distributed teams;Familiarity with ChatOps practices;Experience improving monitoring quality and reducing alert fatigue.PERKS AND BENEFITSRemote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups. AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLEWe are looking for a Middle SRE Operations Engineer to maintain reliability across a cloud-based SaaS platform. You'll handle live incidents, improve observability, and reduce toil through automation using Kubernetes, Terraform, Grafana, and AWS. Hands-on, execution-focused, with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations. WHAT YOU WILL DOMonitor and support production and staging environments to ensure availability, performance, and stability;Respond to incidents, perform triage and root cause analysis, and contribute to remediation efforts;Participate in on-call rotations with defined SLAs;Handle operational requests from internal teams;Maintain and improve monitoring, alerting, dashboards, logs, and metrics;Support CI/CD pipelines, production releases, and GitOps workflows;Contribute to automation initiatives to reduce operational overhead;Maintain and improve Kubernetes-based infrastructure and containerized workloads;Support Infrastructure as Code practices and environment improvements.MUST HAVES2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;Experience with AWS supporting production environments;Experience supporting production SaaS applications ;Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI);Experience with GitOps and Git fun
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