Source description
About the role
- Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices. - Set up and configure operating systems, software applications, and user accounts for new and existing staff. - Assist with the physical installation of networking equipment (routers, switches, access points) and cabling. - Image and prepare devices according to organizational standards and security policies. - Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner. - Diagnose and resolve hardware, software, network connectivity, and peripheral issues. - Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary. - Support common business applications, email systems, and productivity software.
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