Source description
About the role
Support the software and associated infrastructure within complex customer environments, working hands-on in cloud consoles and operational tools on a daily basis
Prepare, initiate, and monitor software deployments, executing steps carefully and methodically through cloud and management interfaces
Provision new customer cloud environments as required, following defined processes and checklists to ensure consistent and accurate results
Perform environment maintenance tasks based on internal plans or requests from other teams
Manage, monitor, analyze, and document changes to client environments, following change management procedures
Diagnose environment or software problems by reviewing logs, configuration, and other details, and applying standard procedures, findings from research, and your own experience
Help establish and follow processes and checklists, ensuring consistent results for routine tasks, and identifying opportunities to automate over time
Streamline operations through continuous improvement initiatives — including automation, process documentation, remote monitoring, and tooling improvements
Take the lead on certain technical and process improvements as you develop your knowledge of the environment
Help improve our monitoring, alerting, environment maintenance, and provisioning tools
Collaborate with other teams including Incident Management, Product, and Engineering
Participate in a rotating schedule that includes on-call shifts and scheduled night shifts, providing coverage across customer time zones
Work with a wide variety of technologies and adapt quickly as the environment evolves
Learn and grow continuously, with support from your manager and the broader team
Note on scheduling: This role includes participation in a rotating on-call schedule as well as periodic scheduled night shifts. Shift structures are distributed fairly across the team and are communicated well in advance.
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