Source description
About the role
Work directly with our clients to understand, analyze, and document their business needs
Explain data feed requirements to clients, and discuss potential data architectures
Analyze clients’ data samples and schemas, map data elements to our internal data model, and document data mapping requirements
Determine the best product configuration to meet a client’s needs
Run configuration workshops with client staff, guiding them through key business rule configuration decisions
Perform configuration of the product, working with client staff as well as independently, according to previously-agreed requirements
Provide feedback on clients’ needs to other teams, including Development, Product, and QA, to inform roadmap decisions and to help direct development of client-specific integration components where necessary
Design and deliver training to clients’ users on key underlying concepts as well as how to use the software effectively
Identify functional problems and work across multiple internal and client teams to drive resolution
Devise creative solutions for complex client requirements, including integration into new client systems
Deliver presentations on product functionality, product configuration, business benefits, and other topics relevant to clients
Assist in validating data integrity in newly provisioned environments
Support clients’ user acceptance testing, answering questions and thoroughly investigating problem reports
Provide expert guidance to clients on the best way to solve specific business problems using our software
Support clients through the point where they realize benefits to their business – not just until the software is installed and configured
Contribute to improving our implementation framework and materials
Learn our products, how they work, and related technologies, improving your knowledge and capabilities over time
Some travel may be required (usually no more than 25%)
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