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About the role
Experience:4+years Prefer: Immediate to 15days joiners Mandatory: ServiceNow,Enduser support,incident management * Support for desktops, laptops, and peripherals * Perform hardware installation, replacement, and basic troubleshooting * Manage device lifecycle (allocation, tracking, refresh, decommission) * Support OS (Windows), software installation, and patching * Handle basic network issues (Wi-Fi, VPN, LAN, DNS/DHCP) * Manage tickets and ensure SLA compliance * Assist onboarding/offboarding and user setup * Assist in maintaining assets and support documentation * Escalate complex issues to L3 teams +
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