Urgent Openings For Technical Support Executive-Bangalore Imm Joiners

IT Service Desk Analyst / Technical Support Engineer L1 (Voice Support)-Immediate Joiner(8 months to 3 year) Job Highlights Role: Level 1 IT / Service Desk Support Support Type: Voice + Ticketing + Email/Chat Experience: 0.8 months to 3 Years Shift: 24/7 shifts (Flexible to work in 9PM to 7AM US shift) Location: Bangalore (Whitefield) Job Description We are looking for a Level 1 IT Service Desk / Technical Support Engineer to provide first-line technical support to end users across assigned accounts/customers. The role involves handling IT incidents and service requests via voice support, diagnosing technical issues, and ensuring timely resolution as per defined SLAs. Key Responsibilities Technical Support & Troubleshooting Act as the first point of contact for IT-related issues via phone, email, chat, and ticketing systems Diagnose and troubleshoot hardware, software, OS, network, and application issues Provide step-by-step guidance to end users in a clear and user-friendly manner Resolve issues within SLAs and escalate complex cases to L2/L3 teams Incident & Request Management Log, classify, prioritize, and manage incidents/service requests in ITSM tools Follow defined SOPs and escalation guidelines Maintain accurate ticket updates and documentation Device & System Support Support desktops, laptops, printers, mobile devices, and peripherals Handle user account tasks such as password resets, access provisioning, and permission updates Assist with VPN, remote access, and basic network connectivity issues Software & Application Support Install, configure, upgrade, and troubleshoot applications Provide support for Microsoft 365, collaboration tools, and enterprise applications Required Skills (MustHave) Graduate with 0.8 to 3 years of experience in IT Support / Service Desk / Technical Support Strong knowledge of Windows and/or macOS Basic networking concepts: TCP/IP, DNS, DHCP Experience with ticketing/ITSM tools Excellent verbal communication skills (Voice Support) Strong troubleshooting and problem-solving skills Customer service mindset Ability to work in a team and under SLA-driven environments Regards, Gopala BR Recruitment Lead IT Service Desk Analyst / Technical Support Engineer L1 (Voice Support)-Immediate Joiner(8 months to 3 year) Job Highlights Role: Level 1 IT / Service Desk Support Support Type: Voice + Ticketing + Email/Chat Experience: 0.8 months to 3 Years Shift: 24/7 shifts (Flexible to work in 9PM to 7AM US shift) Location: Bangalore (Whitefield) Job Description We are looking for a Level 1 IT Service Desk / Technical Support Engineer to provide first-line technical support to end users across assigned accounts/customers. The role involves handling IT incidents and service requests via voice support, diagnosing technical issues, and ensuring timely resolution as per defined SLAs. Key Responsibilities Technical Support & Troubleshooting Act as the first point of contact for IT-related issues via phone, email, chat, and ticketing systems Diagnose and troubleshoot hardware, software, OS, network, and application issues Provide step-by-step guidance to end users in a clear and user-friendly manner Resolve issues within SLAs and escalate complex cases to L2/L3 teams Incident & Request Management Log, classify, prioritize, and manage incidents/service requests in ITSM tools Follow defined SOPs and escalation guidelines Maintain accurate ticket updates and documentation Device & System Support Support desktops, laptops, printers, mobile devices, and peripherals Handle user account tasks such as password resets, access provisioning, and permission updates Assist with VPN, remote access, and basic network connectivity issues Software & Application Support Install, configure, upgrade, and troubleshoot applications Provide support for Microsoft 365, collaboration tools, and enterprise applications Required Skills (MustHave) Graduate with 0.8 to 3 years of experience in IT Support / Service Desk / Technical Support Strong knowledge of Windows and/or macOS Basic networking concepts: TCP/IP, DNS, DHCP Experience with ticketing/ITSM tools Excellent verbal communication skills (Voice Support) Strong troubleshooting and problem-solving skills Customer service mindset Ability to work in a team and under SLA-driven environments Regards, Gopala BR Recruitment Lead