IT Field Service Technician

Call us 609-945-2590 410 Wall St. Princeton, NJ 08540 support@alltechconsultinginc.com Login / Register Login to Alltech Consulting Services reset form Reset Password Please Enter Username or Email Create a free Alltech Consulting Services account Already have an account? Login heading IT Field Service Technician St. Petersburg August 1, 2025 Contract Apply Now email apply form here Apply for this job Apply with login Please login as "Candidate" to apply Back to jobs Main content job description Job Description Job Description: Key Competencies: • Technical Skills: A strong foundation in IT principles, including knowledge of hardware, software, networks, and security. • Analytical Skills: The ability to analyze problems, identify root causes, and develop effective solutions. • Communication Skills: Effective verbal and written communication skills are essential to interact directly with end users, other team members, and other IT support departments. • Ticket Management Skills: The ability to consistently manage and complete assigned incident and request tickets within defined SLA’s. Effectively escalate tickets that require support above what can be provided locally. • Customer Service Orientation: A focus on delivering high-quality service to all users. • Adaptability and Flexibility: The IT landscape is constantly evolving, so the ability to adapt to new technologies, processes, and challenges is essential for all roles. • Problem-Solving Skills: This involves not only technical problem-solving but also strategic problem-solving for higher-level roles to navigate complex organizational challenges. • Knowledge of ITIL and Other Frameworks: Understanding of IT service delivery fundamentals, the use of ServiceNow and how to properly process IT tickets and manage local site IT inventory. Key Responsibilities: • Analyzes system requirements and business processes to assist in the design and implementation of IT solutions. • Works closely with stakeholders to understand their needs and translates them into technical specifications. • Participates in the testing and deployment of new systems, ensuring they meet the organization’s needs. • Provides first-level technical support to end-users facing issues with hardware, software, or network services. • Installs, configures, and maintains IT equipment and software to ensure operational efficiency. • Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff. • Maintains records of issues and resolutions for future reference and for improving IT support processes. • Understands basic user technology issues and provides solutions based upon basic proven methods. • Interacts with clients to process basic service requests or resolve basic technical problems. • Replaces and rebuilds hardware components as needed. • Perform IT Procurement in accordance with corporate guidelines • Coordinate with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection. • Provide general site application support & troubleshooting • Provide 1st level network, telecom & server support • Ensures IT tickets are updated and resolved in a timely manner. • Understands and comply with relevant Standard Operating Procedures. • On call 24×7 for emergencies and support for special projects. Requirements: • College level diploma in Information Technology, Computer Science, or a related field. • Certifications relevant to the specific IT domain can also be advantageous. (e.g., CompTIA A+, Network+) are highly beneficial. • Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired. • Minimum of 4 years relevant direct technical support experience. Apply Now email apply form here Apply for this job Apply with login Please login as "Candidate" to apply job social Share this post Facebook Twitter LinkedIn Email job releated Related Jobs Senior Project Manager United States JPC-1702 Contract #post-## Senior Consultant United States JPC-1701 Contract #post-## Technical Project Manager Alpharetta - GA JPC-1699 Contract #post-## Job Overview Job ID JPC-1222 Date Posted August 1, 2025 Location St. Petersburg Expiration date -- Experience 4-6 Years Qualification Bachelor Degree Job Location Job Skills analytical Change Management Computer Science Customer Service Data Management hardware ITIL Microsoft Office problem solving skills ServiceNow Software Technical Documentation Unit Testing #post-## .site-main .content-area .site-content Alltech Consulting Services 410 Wall St. Princeton, NJ 08540 609-945-2590 609-430-0133 CLIENT Why Alltech Services Expertise CANDIDATES Why Alltech View Jobs Submit Resume Recruitment Referral Program COMPANY About Us Contact Us Careers Privacy Policy Terms of Service Cookie Policy © Copyright Alltech Consulting Services, 2022. All rights reserved. .site WP Job Board Pro Structured Data