IT Technician, Service Delivery

Call us 609-945-2590 410 Wall St. Princeton, NJ 08540 support@alltechconsultinginc.com Login / Register Login to Alltech Consulting Services reset form Reset Password Please Enter Username or Email Create a free Alltech Consulting Services account Already have an account? Login heading IT Technician, Service Delivery Greendale February 24, 2025 Contract Apply Now email apply form here Apply for this job Apply with login Please login as "Candidate" to apply Back to jobs Main content job description Job Description The IT Technician will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction. The Location: This position is based in our Greendale, IN site Key Competencies: • Must have excellent understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS-Office 365, Teams, Visio, Outlook, etc.). • Excellent working knowledge of networks and server infrastructure. • Good working knowledge of business applications. • Responds directly to clients regarding routine requests in a timely manner. • Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals. • Good analytical and problem-solving skills, with strong attention to detail. • Strong interpersonal skills with excellent written and verbal communication abilities. • Self-motivated with the ability to function independently in a deadline driven work environment. • Good understanding of computer systems validation is desired. Key Responsibilities: • Understands basic user technology issues and provides solutions based upon basic proven methods. • Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards. • Interacts with clients to process basic service requests or resolve basic technical problems. • Replaces and rebuilds hardware components as needed. • Installs/removes/configures basic software applications. • User account administration • Procurement in accordance with corporate guidelines • Compliance with purchasing licensing guidelines • Coordinate local support vendor relationships • Ensures compliance with system patching & AV requirements • General site application support & troubleshooting • General network, telecom & server support • Ensures call tickets are updated and closed in a timely manner. Escalates calls to manager and other teams as required. • Understands and complies with relevant Standard Operating Procedures. • Flexible on-call time for emergencies and special projects. • Effectively communicates clear, concise, and accurate status as required. • Provide updates of specific site requirements. • Other duties as may be assigned or required. Requirements: • Associates degree in Computer Science or related discipline. Equivalent work experience will be considered. • Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired. • Minimum of 4 years relevant direct technical support experience. • Typical hours of work, 8hrs/day: 7:30am to 4:00pm, 8:00am to 4:30pm, or 8:30am to 5:00pm • Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to speak English. • Ability to work effectively under pressure to meet deadlines. Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors. • Must be able to work non-standard hours (weekends, evenings, nights) as needed Apply Now email apply form here Apply for this job Apply with login Please login as "Candidate" to apply job social Share this post Facebook Twitter LinkedIn Email job releated Related Jobs Senior Project Manager United States JPC-1702 Contract #post-## Senior Consultant United States JPC-1701 Contract #post-## Technical Project Manager Alpharetta - GA JPC-1699 Contract #post-## Job Overview Job ID JPC-703 Date Posted February 24, 2025 Location Greendale Expiration date -- Experience 4-6 Years Qualification Bachelor Degree Job Location Job Skills analytical Business Analysis Computer Science Customer Service Infrastructure MS Office Outlook problem solving skills Teams Technical Documentation Visio #post-## .site-main .content-area .site-content Alltech Consulting Services 410 Wall St. Princeton, NJ 08540 609-945-2590 609-430-0133 CLIENT Why Alltech Services Expertise CANDIDATES Why Alltech View Jobs Submit Resume Recruitment Referral Program COMPANY About Us Contact Us Careers Privacy Policy Terms of Service Cookie Policy © Copyright Alltech Consulting Services, 2022. All rights reserved. .site WP Job Board Pro Structured Data