Technical Support Engineer – Integrations

Call us 609-945-2590 410 Wall St. Princeton, NJ 08540 support@alltechconsultinginc.com Login / Register Login to Alltech Consulting Services reset form Reset Password Please Enter Username or Email Create a free Alltech Consulting Services account Already have an account? Login heading Technical Support Engineer – Integrations Santa Clara July 17, 2025 Contract Apply Now email apply form here Apply for this job Apply with login Please login as "Candidate" to apply Back to jobs Main content job description Job Description Duties: Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. What you will do in this role: Be a Customer Advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the Company’s software and platform. Gain an understanding of the Company’s platform and all core functionality. Analyze data with a view to isolate the potential cause of the issue. Involve others to accomplish personal and group goals. Skills: What you will need to be successful in this role: Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) Understanding of Email Troubleshooting (e.g. Office 365, Exchange) Knowledge on Web Services (SOAP, REST) Experience Data Extraction Technologies (e.g. JDBC, ODBC) Hands-on experience exporting/importing data between separate systemS Working knowledge on Network troubleshooting (e.g. Ping, Telnet) Hands on experience in any bi-directional, integration between two systems Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases (e.g. MySQL, Oracle) Experience with the gathering and reading of various log files including tools like Splunk Hiring Manager Notes: Integrations gets a mix of issue types that typically center around there broad topics: Email Configuration and Maintenance (Not just Outlook App) SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions). Web Services Scripting /Rest API database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time. Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language What backgrounds/skills can we be more flexible with that can be learned on the job? SSO and authentication, Email protocols and servers What will the interview process look like? First round – 30 to 45 minute monitoring phone interview (behavioral and technical questions) Second round – 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) Apply Now email apply form here Apply for this job Apply with login Please login as "Candidate" to apply job social Share this post Facebook Twitter LinkedIn Email job releated Related Jobs Senior Project Manager United States JPC-1702 Contract #post-## Senior Consultant United States JPC-1701 Contract #post-## Technical Project Manager Alpharetta - GA JPC-1699 Contract #post-## Job Overview Job ID JPC-1174 Date Posted July 17, 2025 Location Santa Clara Expiration date -- Experience 4-6 Years Qualification Bachelor Degree Job Location Job Skills Azure Cloud Computer Science Customer Service Debugging design product management SAML ServiceNow Software Technical Documentation troubleshooting Web Services #post-## .site-main .content-area .site-content Alltech Consulting Services 410 Wall St. Princeton, NJ 08540 609-945-2590 609-430-0133 CLIENT Why Alltech Services Expertise CANDIDATES Why Alltech View Jobs Submit Resume Recruitment Referral Program COMPANY About Us Contact Us Careers Privacy Policy Terms of Service Cookie Policy © Copyright Alltech Consulting Services, 2022. All rights reserved. .site WP Job Board Pro Structured Data