Exchange Administrator

Should be Diploma/B. E/M. E/B.Sc/M.Sc(Computer/Electronics) Experience with large-scale enterprise migrations and multi-tenant environments. Strong Knowledge of M365, Google Workspace, Box, Dropbox migration strategies. Conduct pre-migration assessments for Exchange, G Suite, Box, Dropbox, and file shares. Validate licensing requirements for Microsoft 365 and cross-tenant migrations (e.g., migration eligibility, add-on licenses). Conduct UAT testing for new migration tools and log all the bugs for correction. Prepare migration runbooks and timelines for each platform. Perform mailbox migrations from Exchange to M365 using Microsoft native tools (Mailbox Replication Service, PowerShell scripts). Execute cross-tenant migrations for Exchange Online, OneDrive, and SharePoint Online. Migrate data from G Suite to Microsoft 365 (Gmail Exchange Online, Google Drive OneDrive, Google Sites SharePoint) using Migration Manager and Cloudiway tools. Provide L0, L1, and L2 support for in-flight migrations experiencing incidents. Conduct root cause analysis (RCA) for major incidents within defined timelines. Escalate unresolved technical issues to engineering teams and maintain knowledge base of known issues and resolutions. Ensure proactive communication and status reporting to customers and stakeholders. Adhere to deliver operational, incident, and KPI reports as per defined cadence. Handle migrations from Box and Dropbox to OneDrive/SharePoint using CSV templates and bulk migration options Monitor migration events using admin center, Powershell, Power BI dashboards, and reporting tools. Troubleshoot migration failures, resolve header/template issues, and escalate complex cases to engineering teams. Act as primary point of contact for migration-related queries. Provide proactive status updates and ensure smooth customer experience during migration events. Ensure adherence to Microsoft security and compliance standards during migrations. Maintain detailed documentation of migration processes, issues, and resolutions. Strong communication and customer engagement skills for global support scenarios. Ability to work in a global support environment with multilingual capabilities. Should be able to work in 24x7 shifts. Microsoft certified - preferred Should be Diploma/B. E/M. E/B.Sc/M.Sc(Computer/Electronics) Experience with large-scale enterprise migrations and multi-tenant environments. Strong Knowledge of M365, Google Workspace, Box, Dropbox migration strategies. Conduct pre-migration assessments for Exchange, G Suite, Box, Dropbox, and file shares. Validate licensing requirements for Microsoft 365 and cross-tenant migrations (e.g., migration eligibility, add-on licenses). Conduct UAT testing for new migration tools and log all the bugs for correction. Prepare migration runbooks and timelines for each platform. Perform mailbox migrations from Exchange to M365 using Microsoft native tools (Mailbox Replication Service, PowerShell scripts). Execute cross-tenant migrations for Exchange Online, OneDrive, and SharePoint Online. Migrate data from G Suite to Microsoft 365 (Gmail Exchange Online, Google Drive OneDrive, Google Sites SharePoint) using Migration Manager and Cloudiway tools. Provide L0, L1, and L2 support for in-flight migrations experiencing incidents. Conduct root cause analysis (RCA) for major incidents within defined timelines. Escalate unresolved technical issues to engineering teams and maintain knowledge base of known issues and resolutions. Ensure proactive communication and status reporting to customers and stakeholders. Adhere to deliver operational, incident, and KPI reports as per defined cadence. Handle migrations from Box and Dropbox to OneDrive/SharePoint using CSV templates and bulk migration options Monitor migration events using admin center, Powershell, Power BI dashboards, and reporting tools. Troubleshoot migration failures, resolve header/template issues, and escalate complex cases to engineering teams. Act as primary point of contact for migration-related queries. Provide proactive status updates and ensure smooth customer experience during migration events. Ensure adherence to Microsoft security and compliance standards during migrations. Maintain detailed documentation of migration processes, issues, and resolutions. Strong communication and customer engagement skills for global support scenarios. Ability to work in a global support environment with multilingual capabilities. Should be able to work in 24x7 shifts. Microsoft certified - preferred