Source description
About the role
- Should be Diploma/B. E/M. E/B.Sc/M.Sc(Computer/Electronics) - Experience with large-scale enterprise migrations and multi-tenant environments. - Robust Knowledge of M365, Google Workspace, Box, Dropbox migration strategies. - Conduct pre-migration assessments for Exchange, G Suite, Box, Dropbox, and file shares. - Validate licensing requirements for Microsoft 365 and cross-tenant migrations (e.g., migration eligibility, add-on licenses). - Conduct UAT testing for new migration tools and log all the bugs for correction. - Prepare migration runbooks and timelines for each platform. - Perform mailbox migrations from Exchange to M365 using Microsoft native tools (Mailbox Replication Service, PowerShell scripts). - Execute cross-tenant migrations for Exchange Online, OneDrive, and SharePoint Online. - Migrate data from G Suite to Microsoft 365 (Gmail Exchange Online, Google Drive OneDrive, Google Sites SharePoint) using Migration Manager and Cloudiway tools. - Provide L0, L1, and L2 support for in-flight migrations experiencing incidents. - Conduct root cause analysis (RCA) for major incidents within defined timelines. - Escalate unresolved technical issues to engineering teams and maintain knowledge base of known issues and resolutions. - Ensure proactive communication and status reporting to customers and stakeholders. - Adhere to deliver operational, incident, and KPI reports as per defined cadence. - Handle migrations from Box and Dropbox to OneDrive/SharePoint using CSV templates and bulk migration options - Monitor migration events using admin center, Powershell, Power BI dashboards, and reporting tools. - Troubleshoot migration failures, resolve header/template issues, and escalate complex cases to engineering teams. - Act as primary point of contact for migration-related queries. - Provide proactive status updates and ensure smooth customer experience during migration events. - Ensure adherence to Microsoft security and compliance standards during migrations. - Maintain detailed documentation of migration processes, issues, and resolutions. - Strong communication and customer engagement skills for global support scenarios. - Ability to work in a global support environment with multilingual capabilities. - Should be able to work in 24x7 shifts. - Microsoft certified - preferred .
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