RPA Operations Support Engineer (Gurugram)

Job Description RPA Operations Support Engineer Exp:4-6 years Job location- Gurgaon Blueprism and Automation experience compulsory. Job Summary We are seeking an experienced RPA Operations Support Engineer to support, monitor, and maintain Robotic Process Automation (RPA) solutions in a production setting. The ideal candidate will be responsible for ensuring bot stability, troubleshooting issues, managing incidents, and collaborating with development teams to optimize automation performance. Key Responsibilities - Monitor and support RPA bots in production environments. - Investigate, troubleshoot, and resolve bot failures and process exceptions. - Perform root cause analysis (RCA) and implement preventive measures. - Manage incidents, service requests, and change requests as per SLAs. - Monitor bot performance, schedules, queues, and infrastructure health. - Coordinate with business users and RPA developers for issue resolution. - Maintain operational documentation, runbooks, and support procedures. - Execute bot restarts, deployments, and configuration changes when required. - Ensure compliance with security, governance, and operational standards. - Participate in on-call support and production releases as needed. Required Skills - 25 years of experience in RPA support or operations. - Hands-on experience with RPA tools such as UiPath, Automation Anywhere, or Blue Prism. - Strong knowledge of incident management and production support processes. - Experience with bot monitoring, scheduling, and queue management. - Understanding of SQL, Windows Server, and application troubleshooting. - Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy. - Excellent analytical, problem-solving, and communication skills. Preferred Qualifications - Experience supporting enterprise-scale automation programs. - Knowledge of ITIL processes and service management. - RPA certification (UiPath, Automation Anywhere, or Blue Prism) is a plus. Compensation: 900,000.0 .