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About the role
Define the Strategy & Execution of the Digital and Smart Building Roadmap for HQ Technology, Infrastructure, and Experience Digital & Smart Building HQ Strategy Lead the holistic digital and smart building strategy for the new HQ across all phases (design, procurement, construction, commissioning, and operations). Define and deliver a fully integrated digital ecosystem spanning building systems, enterprise IT, workplace technologies, and user-facing platforms. Ensure alignment between GREWE, Digital Product, Engineering, Security, Workplace Experience, and Business stakeholders and AMEX global strategies.
Back-of-House Enablement (Operational Technology & Infrastructure) Oversee integration of core building and operational systems, including: BMS, HVAC, lighting, elevators, energy systems Security, access control, and life safety systems IoT platforms and sensor networks
Ensure OT/IT convergence , cybersecurity compliance, and resilience of all systems. Embed data architecture, governance, and digital twin capabilities to enable predictive operations and performance optimization.
End-User Experience (UX & UI) Enablement Ensure readiness and implementation of all end-user facing technologies : Workplace experience platforms (room booking, desk booking, mobile apps) Collaboration technologies (AV, conferencing, hybrid meeting solutions)
Smart spaces (sensor-driven environments, adaptive workspaces)
Digital signage, wayfinding, and guest experience systems
Security, access, identity, and seamless entry experiences
Partner with Workplace Experience, Digital Product & engineering teams to ensure: Solutions are user-centric, intuitive, and frictionless
Technology is fully tested, deployed, and operationally ready at go-live
Define and execute end-user acceptance testing (UAT) and experience validation.
Digital Infrastructure, Integration & Development of an Interconnected Ecosystem to enable optimization of facilities management through technology system implementation, data governance, and AI enabled automation: Establish interoperability standards and open frameworks across Network, Wi-Fi, and connectivity infrastructure
Cloud and edge computing environments
APIs, middleware, and integration layers
Digital Twin
Data warehouse and governance
Ensure all systems integrate into a single, cohesive digital platform .
Program Management, Delivery & Governance Act as the central integration lead across all digital and smart building domains. Develop technical requirements, RFPs, and vendor strategies. Manage cross-functional coordination and dependencies across: Design teams, contractors, and system integrators
Enterprise Technology, Cybersecurity, and Data teams
Workplace Experience and Operations
Prioritize across the digital roadmap and ensure continuous, agile delivery
Remove roadblocks and risks to ensure portfolio maintains on schedule.
Establish governance, reporting, and executive communication cadence.
Testing, Commissioning & Readiness Lead Integrated Systems Testing (IST) across all platforms. Oversee commissioning to validate:
System performance
Interoperability
Cybersecurity compliance
Ensure end-to-end readiness for both operational teams and end users prior to occupancy.
Performance, Analytics & Continuous Optimization Enable real-time monitoring and analytics for: Energy efficiency and sustainability
Space utilization
System performance and uptime
User experience insights
Drive AI-enabled and data-driven optimization strategies. Establish a roadmap for continuous improvement post-occupancy .
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