Voice Engineer - Contact Center and Voice Technology Support

As a Voice Engineer at Ameriprise India LLP, you will be responsible for supporting all In-Scope Voice/Contact Center and recording Technologies. Your role will involve proactively monitoring and quickly responding to hardware, software, and network Incidents. You must possess excellent written/verbal communication skills and collaborate closely with vendor/contractor partners. Your responsibilities will include planning and implementing after-hours changes/upgrades to Voice and Contact Center related applications and infrastructure, completing detailed implantation plans/design documentation, and troubleshooting/resolving complex Incidents. You will be expected to provide expert-level troubleshooting and end-to-end support/resolution of Service Requests. Qualifications Required: - Degree in Computer Science, Engineering related field; or equivalent work experience - Effective written and verbal communication skills with the ability to articulate technical information across multiple organizational levels - Flexibility to work shifts depending upon the business requirement - 0-2 years of experience with detailed working knowledge configuring and supporting the following technologies: CUCM, Unity, Expressways, CER, Voice Gateways, UCCE, CVP, WEBEX-CC, CUBE, JABBER, Desk phones, Media Resources, Recording, Nice, Nexedia, Finesse, VVB, CUSP, IM&P|PRI, PSTN-ISDN, SIP, MGCP, H323, SCCP, Monitoring Tools-Prognosis, PRTG&RTMT, Service-Now, ITIL Framework, Vendor Engagement, Wireshark, Debugs, Traces, SOP, RISK-Auditing About Ameriprise India LLP: Ameriprise India LLP has been providing client-based financial solutions for 20 years, helping clients plan and achieve their financial objectives. As part of Ameriprise Financial Inc., a US financial planning company with a global presence and over $1.5 trillion in assets under management, the firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join an inclusive, collaborative culture that rewards contributions and offers opportunities for personal and professional growth. Ameriprise India LLP is committed to being an equal opportunity employer that fosters an inclusive and accessible recruitment process for individuals with disabilities. As a Voice Engineer at Ameriprise India LLP, you will be responsible for supporting all In-Scope Voice/Contact Center and recording Technologies. Your role will involve proactively monitoring and quickly responding to hardware, software, and network Incidents. You must possess excellent written/verbal communication skills and collaborate closely with vendor/contractor partners. Your responsibilities will include planning and implementing after-hours changes/upgrades to Voice and Contact Center related applications and infrastructure, completing detailed implantation plans/design documentation, and troubleshooting/resolving complex Incidents. You will be expected to provide expert-level troubleshooting and end-to-end support/resolution of Service Requests. Qualifications Required: - Degree in Computer Science, Engineering related field; or equivalent work experience - Effective written and verbal communication skills with the ability to articulate technical information across multiple organizational levels - Flexibility to work shifts depending upon the business requirement - 0-2 years of experience with detailed working knowledge configuring and supporting the following technologies: CUCM, Unity, Expressways, CER, Voice Gateways, UCCE, CVP, WEBEX-CC, CUBE, JABBER, Desk phones, Media Resources, Recording, Nice, Nexedia, Finesse, VVB, CUSP, IM&P|PRI, PSTN-ISDN, SIP, MGCP, H323, SCCP, Monitoring Tools-Prognosis, PRTG&RTMT, Service-Now, ITIL Framework, Vendor Engagement, Wireshark, Debugs, Traces, SOP, RISK-Auditing About Ameriprise India LLP: Ameriprise India LLP has been providing client-based financial solutions for 20 years, helping clients plan and achieve their financial objectives. As part of Ameriprise Financial Inc., a US financial planning company with a global presence and over $1.5 trillion in assets under management, the firm's focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join an inclusive, collaborative culture that rewards contributions and offers opportunities for personal and professional growth. Ameriprise India LLP is committed to being an equal opportunity employer that fosters an inclusive and accessible recruitment process for individuals with disabilities.