Retail Support Technician T500-26654

ANSR is hiring for one of its clients. About the Role: The Retail Support Technician will serve as the primary technical support resource for Rhones retail store locations, ensuring store teams receive fast and reliable assistance to keep operations running smoothly. This role focuses heavily on supporting POS systems, store hardware, in-store networking, and technology used in day-to-day retail operations. While retail support is the core responsibility, the technician will also assist with corporate and remote IT needs when required. This is an excellent role for someone who enjoys problem-solving, delivering exceptional service, and growing their skills within retail technology. Why Join Us: As a Retail Support Technician at Rhone, you will directly support the heart of our business our stores. You will gain hands-on experience with retail technology, contribute to smooth store operations, and support new store growth. This role offers a great opportunity to grow your technical expertise and make a meaningful impact across Rhones expanding retail footprint. What Youll Do- Primary Focus: Act as the first point of contact for IT support requests from all retail store employees.Troubleshoot and resolve issues with Point of Sale (POS) systems, payment terminals, scanners, receipt/label printers, tablets, and other store equipment.Support store network connectivity, including Wi-Fi, switches, access points, and back-office systems.Troubleshoot back-office software, store operational tools, and inventory-related devices.Deliver clear, timely communication to store teams to ensure excellent service and minimal downtime. Store Deployment & Operations: Assist with technology setup and configuration for new store openings, remodels, and relocations.Stage and test equipment such as POS stations, networking gear, back-office workstations, and store mobile devices.Participate in site readiness, install support, and post-opening monitoring. Corporate & Remote Support (Secondary): Provide basic hardware, software, and device troubleshooting for corporate and remote employees when needed.Assist with corporate workstation setup, onboarding tasks, and device maintenance.Escalate advanced issues to the Technical Support Specialist or Infrastructure leadership. Maintenance, Documentation & Inventory Management: Maintain accurate inventory of retail IT equipment, spare hardware, and deployment stock.Document troubleshooting steps, recurring issues, and processes to improve the IT knowledge base.Perform routine maintenance on store and corporate devices, including laptops, POS hardware, and peripherals.Assist with SaaS troubleshooting, user access, and adherence to IT security policies. What Youll Bring: 12 years of experience in IT support, preferably supporting retail environments.Familiarity with POS systems, retail hardware, and basic networking fundamentals (strongly preferred).Experience supporting Windows, macOS, iOS, and common retail devices.Strong communication skills with the ability to explain technical issues to non-technical users.A customer-first mindset, high attention to detail, and the ability to prioritize effectively.A willingness to learn, grow, and adapt in a fast-paced retail environment. ANSR is hiring for one of its clients. About the Role: The Retail Support Technician will serve as the primary technical support resource for Rhones retail store locations, ensuring store teams receive fast and reliable assistance to keep operations running smoothly. This role focuses heavily on supporting POS systems, store hardware, in-store networking, and technology used in day-to-day retail operations. While retail support is the core responsibility, the technician will also assist with corporate and remote IT needs when required. This is an excellent role for someone who enjoys problem-solving, delivering exceptional service, and growing their skills within retail technology. Why Join Us: As a Retail Support Technician at Rhone, you will directly support the heart of our business our stores. You will gain hands-on experience with retail technology, contribute to smooth store operations, and support new store growth. This role offers a great opportunity to grow your technical expertise and make a meaningful impact across Rhones expanding retail footprint. What Youll Do- Primary Focus: Act as the first point of contact for IT support requests from all retail store employees.Troubleshoot and resolve issues with Point of Sale (POS) systems, payment terminals, scanners, receipt/label printers, tablets, and other store equipment.Support store network connectivity, including Wi-Fi, switches, access points, and back-office systems.Troubleshoot back-office software, store operational tools, and inventory-related devices.Deliver clear, timely communication to store teams to ensure excellent service and minimal downtime. Store Deployment & Operations: Assist with technolo