Production Support Manager

As a Production Support Manager at Antal International, you will lead a team with a Leading Financial Services Application Management Company to ensure systems run 24/7 with zero downtime and drive operational improvements through automation. Key Responsibilities: - Manage & develop a large-scale Production Support team to maintain committed SLAs and enhance product reliability. - Implement practices to solve complex production, infrastructure, and monitoring issues, including building automation tools for efficiency. - Establish documentation framework for support templates, incident management, and knowledge base. - Ensure high reliability, availability, and uptime for Internet-facing applications. - Lead urgent response and resolution of problems, monitoring uptime, reliability, and network performance. - Recommend application enhancements for improved operations and effectiveness. - Act as liaison with Application Project Managers for new releases, changes, and configuration management. - Handle team management, roster, training, and ticket support efficiently. Requirements: - Bachelors degree in computer science or related field from a Tier1 Engineering Institute. - Minimum 8 years experience in managing production support for large-scale web-based products. - Strong problem-solving skills and ownership mentality. - Experience with CI/CD automation tools like Jenkins, Glu, Puppet, etc. - Proficiency in web servers, RESTful applications, Linux systems administration, and Java development. - Familiarity with logging tools like log4j, kibana, and team training on logging mechanisms. - Excellent communication and team management abilities. Join our client to be part of a team dedicated to delivering innovative products through continuous delivery of high-quality software. You will work alongside talented individuals in the Indian payment industry, gaining valuable skills and making a significant impact. For better connection, follow on Linkedin: Rakhi Dugar As a Production Support Manager at Antal International, you will lead a team with a Leading Financial Services Application Management Company to ensure systems run 24/7 with zero downtime and drive operational improvements through automation. Key Responsibilities: - Manage & develop a large-scale Production Support team to maintain committed SLAs and enhance product reliability. - Implement practices to solve complex production, infrastructure, and monitoring issues, including building automation tools for efficiency. - Establish documentation framework for support templates, incident management, and knowledge base. - Ensure high reliability, availability, and uptime for Internet-facing applications. - Lead urgent response and resolution of problems, monitoring uptime, reliability, and network performance. - Recommend application enhancements for improved operations and effectiveness. - Act as liaison with Application Project Managers for new releases, changes, and configuration management. - Handle team management, roster, training, and ticket support efficiently. Requirements: - Bachelors degree in computer science or related field from a Tier1 Engineering Institute. - Minimum 8 years experience in managing production support for large-scale web-based products. - Strong problem-solving skills and ownership mentality. - Experience with CI/CD automation tools like Jenkins, Glu, Puppet, etc. - Proficiency in web servers, RESTful applications, Linux systems administration, and Java development. - Familiarity with logging tools like log4j, kibana, and team training on logging mechanisms. - Excellent communication and team management abilities. Join our client to be part of a team dedicated to delivering innovative products through continuous delivery of high-quality software. You will work alongside talented individuals in the Indian payment industry, gaining valuable skills and making a significant impact. For better connection, follow on Linkedin: Rakhi Dugar