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About the role
Key Responsibilities Lead the design, development, and enhancement of ServiceNow applications and solutions. Develop and maintain custom ServiceNow applications, workflows, and integrations. Design and implement enterprise-grade integrations using REST APIs and IntegrationHub. Build and manage Service Catalogs, Catalog Items, Record Producers, and request fulfillment workflows. Configure and customize ServiceNow components including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions. Develop and optimize workflows using Flow Designer and workflow automation capabilities. Work closely with stakeholders to understand business requirements and translate them into technical solutions. Support and enhance core ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. Ensure proper maintenance of Work Notes, Activity Logs, Task Updates, and operational documentation. Provide technical leadership, code reviews, mentoring, and guidance to development teams. Troubleshoot production issues and drive resolution through structured support processes. Follow enterprise development standards, governance, security, and best practices. Required Skills & Qualifications 8-12 years of overall IT experience with strong hands-on experience in ServiceNow Development. Strong expertise in JavaScript and ServiceNow scripting. Hands-on experience with: Flow Designer Business Rules Script Includes Client Scripts UI Policies UI Actions Extensive experience with REST API development and integrations. Strong knowledge of IntegrationHub and enterprise system integrations. Experience in Service Catalog Development, including: Catalog Items Record Producers Request Workflows Strong understanding of ITSM Modules: Incident Management Problem Management Change Management Request Management Knowledge Management Experience managing production support activities, work logs, audit trails, and operational documentation. Ability to lead technical discussions, provide architectural guidance, and mentor team members. Strong problem-solving, stakeholder management, and communication skills. Good to Have Experience with Employee Center and/or Service Portal implementations. Exposure to ServiceNow Administration activities. ServiceNow certifications. Experience working in large enterprise environments. Knowledge of ServiceNow best practices, governance, and platform optimization. .
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