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About the role
Job Title: Technical Support & Operations Specialist Location: Remote (Saudi Arabia) Employment Type: Full-time Requirements: - Saudi National (Mandatory) - Bachelor's Degree - Strong troubleshooting and technical support skills - Excellent communication and problem-solving abilities - Ability to work in a 24/7 support setting Key Responsibilities: - Provide 24/7 technical support to end users. - Monitor real-time dashboards, alerts, and Command & Monitoring Center operations. - Manage user access, workflows, and standard operating procedures. - Support digital publishing, social listening, and engagement management. - Monitor digital channels and assist with content, trend, and reputation analysis. - Ensure smooth day-to-day platform operations and managed services. Preferred: - Experience in IT Support, Technical Operations, Help Desk, Managed Services, or Digital Operations. - Knowledge of social media monitoring or digital communication platforms is a plus. .
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