JIRA End User Support Specialist

Job Title: JIRA End User Support Specialist

Location: Pleasanton, CA (Onsite from day one - REMOTE NOT ALLOWED)

Duration: 12+ Month

Job Description: This resource will own the end user experience for 4,500 Jira users . The resource will also lead end user change communications and training as the Jira redesign is rolled out.

Required Skills & Experience

3+ years in a Jira end user support, adoption or training role

Strong facilitation and training delivery skills — comfortable presenting to technical and non-technical audiences

Solid Jira Software and Jira Service Management end user knowledge

Experience in agile environments — Scrum and Kanban coaching experience preferred

Strong written and verbal communication skills

Experience managing a helpdesk or service desk function

Familiarity with change management communication best practices

Key Responsibilities

Design and deliver Jira and Agile training programmes — onboarding, refresher and advanced sessions

Manage the CoE service desk queue — triage, resolve and escalate user requests

Drive Jira adoption across the organisation — track metrics, identify low-adoption teams and run targeted engagement campaigns

Handle minor enhancement requests — custom views, filters, basic board configurations and simple dashboards within approved standards

Lead end user change communications and training for each phase of the Jira redesign rollout

Produce and maintain self-service training materials — guides, videos and FAQs