QA Lead Banking CRM Testing

Position: Sr. QA Engineer Banking CRM Testing Experience: 412 Years Location: Ghatkopar, Mumbai Work Mode: Work From Office (WFO) Notice Period: Immediate joiners or candidates serving their notice period preferred About AQM Technologies AQM Technologies is a leading Quality Engineering and Digital Assurance company helping enterprises accelerate digital transformation through Quality Engineering, Software Testing, AI-led Testing, Digital Engineering, Cybersecurity, and Digital Transformation services. Job Summary We are looking for an experienced QA Lead with 412 years of experience in Software Testing, preferably within the Banking and Financial Services (BFSI) domain. The ideal candidate should have extensive hands-on experience in Banking CRM testing, along with expertise in leading QA teams, managing end-to-end testing activities, and ensuring the successful delivery of CRM implementation and enhancement projects. Key Responsibilities Lead end-to-end testing activities, including Test Planning, Test Design, Test Execution, Defect Management, and Test Reporting. Manage testing for Banking CRM implementation, customization, enhancement, and integration projects. Lead and mentor QA team members, assign tasks, review deliverables, and ensure timely project execution. Collaborate with Business Analysts, Developers, Product Owners, and Client stakeholders to understand business requirements and validate CRM functionality. Prepare and review Test Plans, Test Cases, Test Scenarios, and Requirement Traceability Matrix (RTM). Perform Functional, System Integration (SIT), Regression, UAT, and Production Validation testing. Drive defect triage meetings, monitor defect resolution, and ensure quality deliverables within project timelines. Coordinate with cross-functional teams to ensure seamless CRM integrations with Core Banking and other banking applications. Provide regular project status updates, testing metrics, and quality reports to stakeholders. Required Skills 4 12 years of experience in Software Testing with exposure to the BFSI domain. Strong hands-on experience in Banking CRM Testing (Retail Banking CRM, Customer Onboarding, Lead Management, Service Requests, Customer 360, Case Management, Campaign Management, etc.). Experience in Functional Testing, SIT, Regression Testing, UAT, and Defect Management. Good understanding of STLC, SDLC, and Agile testing methodologies. Experience in leading small to mid-sized QA teams and coordinating with multiple stakeholders. Good understanding of banking processes, customer lifecycle, and CRM integrations. Excellent analytical, communication, stakeholder management, and problem-solving skills. Preferred Skills Experience with CRM platforms such as CRMnext, or any Banking CRM solution. Knowledge of Core Banking integrations and digital banking applications. Exposure to Agile/Scrum delivery methodology. ISTQB or equivalent testing certification is an added advantage. .