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About the role
As a skilled ServiceNow ITSM Developer with 46 years of experience, your role will involve designing, developing, configuring, and maintaining IT Service Management solutions on the ServiceNow platform. Your expertise will be crucial in implementing and customizing ITSM modules, integrating ServiceNow with enterprise systems, and supporting digital transformation initiatives. Key Responsibilities: - Design, develop, configure, and maintain ServiceNow ITSM applications and workflows. - Implement and enhance ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog. - Develop business rules, client scripts, UI policies, UI actions, workflows, Flow Designer solutions, and catalog items. - Create and maintain ServiceNow integrations using REST, SOAP, MID Server, and other integration technologies. - Develop custom applications and enhancements while adhering to ServiceNow best practices. - Collaborate with business stakeholders, architects, and functional teams to gather requirements and translate them into technical solutions. - Troubleshoot platform issues and provide ongoing support and maintenance. - Participate in platform upgrades, patching activities, and performance optimization. - Prepare technical documentation, solution designs, and deployment plans. - Support testing activities including unit testing, system testing, and user acceptance testing. Required Skills: - 46 years of hands-on experience in ServiceNow development. - Strong expertise in ServiceNow ITSM modules. - Experience with ServiceNow platform customization, scripting, and workflow development. - Proficiency in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions. - Experience with Flow Designer and Integration Hub. - Knowledge of REST/SOAP web services and ServiceNow integrations. - Understanding of ITIL processes and IT Service Management best practices. - Experience with ServiceNow update sets, ACLs, and security configurations. - Strong analytical, problem-solving, and communication skills. As a skilled ServiceNow ITSM Developer with 46 years of experience, your role will involve designing, developing, configuring, and maintaining IT Service Management solutions on the ServiceNow platform. Your expertise will be crucial in implementing and customizing ITSM modules, integrating ServiceNow with enterprise systems, and supporting digital transformation initiatives. Key Responsibilities: - Design, develop, configure, and maintain ServiceNow ITSM applications and workflows. - Implement and enhance ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog. - Develop business rules, client scripts, UI policies, UI actions, workflows, Flow Designer solutions, and catalog items. - Create and maintain ServiceNow integrations using REST, SOAP, MID Server, and other integration technologies. - Develop custom applications and enhancements while adhering to ServiceNow best practices. - Collaborate with business stakeholders, architects, and functional teams to gather requirements and translate them into technical solutions. - Troubleshoot platform issues and provide ongoing support and maintenance. - Participate in platform upgrades, patching activities, and performance optimization. - Prepare technical documentation, solution designs, and deployment plans. - Support testing activities including unit testing, system testing, and user acceptance testing. Required Skills: - 46 years of hands-on experience in ServiceNow development. - Strong expertise in ServiceNow ITSM modules. - Experience with ServiceNow platform customization, scripting, and workflow development. - Proficiency in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions. - Experience with Flow Designer and Integration Hub. - Knowledge of REST/SOAP web services and ServiceNow integrations. - Understanding of ITIL processes and IT Service Management best practices. - Experience with ServiceNow update sets, ACLs, and security configurations. - Strong analytical, problem-solving, and communication skills.
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