Salesforce CPQ Administrator & Business System Analyst

As a Salesforce CPQ Administrator - Business Systems Analyst at athenahealth in India (Remote), your role is crucial in delivering and supporting business initiatives. You will focus on configuring and administering Salesforce CPQ, collaborating closely with various stakeholders and contributing to the growth, stability, and security of the systems. Key Responsibilities: - Partner with stakeholders: Collaborate with product managers and stakeholders to enhance employee productivity and improve the customer experience. - Requirements gathering: Collect, analyze, and document functional and technical requirements for projects, enhancements, and production issues. - System administration: Design, develop, and maintain Salesforce CPQ solutions involving complex product bundles, price rules, and validation rules. - Business acumen: Demonstrate strong business acumen and in-depth knowledge of the Salesforce CPQ domain. - Documentation: Create and maintain detailed documentation, including requirements, specifications, user manuals, and JIRA stories. - System enhancements: Define and implement enhancements aligned with business goals, recommending process improvements. - Solution design: Work with technical teams to design solutions meeting business needs, considering impacts. - Testing plans: Develop test cases and conduct testing to ensure systems meet requirements. - Training materials: Develop and deliver end-user training materials for Salesforce users. - Issue resolution: Research and resolve production issues, escalating when necessary. - Application configuration: Perform configuration activities in Salesforce and supporting applications. - Stakeholder communication: Act as a liaison between business stakeholders and IT, ensuring alignment on project goals. - Continuous improvement: Stay updated on industry trends and recommend improvements for efficiency. Qualifications Required: - Salesforce Certifications: Salesforce Administrator certification required; Salesforce CPQ Specialist certification preferred. - Experience: Minimum 2 years of Salesforce CPQ experience; 2-4 years as a business analyst or related role. - System Administration Skills: Proficiency in Salesforce CPQ administration, including user management, configuration, and maintenance. Experience with Conga is a plus. - Tools: Familiarity with JIRA, Confluence, and SOQL; experience creating and executing test plans. - Communication Skills: Strong written, verbal, and presentation skills. - Problem-Solving Skills: Excellent analytical and investigative abilities. - Project Management: Experience in both agile and waterfall methodologies preferred. - Optional Experience: Familiarity with business operations processes and healthcare industry practices is beneficial. In this role, you are expected to be detail-oriented, organized, and adaptable in a fast-paced environment. Your strong analytical and communication skills will be essential in identifying solutions and working effectively within cross-functional teams. Your enthusiasm, resilience, and ability to interface with senior leadership will contribute to your success in this position at athenahealth. As a Salesforce CPQ Administrator - Business Systems Analyst at athenahealth in India (Remote), your role is crucial in delivering and supporting business initiatives. You will focus on configuring and administering Salesforce CPQ, collaborating closely with various stakeholders and contributing to the growth, stability, and security of the systems. Key Responsibilities: - Partner with stakeholders: Collaborate with product managers and stakeholders to enhance employee productivity and improve the customer experience. - Requirements gathering: Collect, analyze, and document functional and technical requirements for projects, enhancements, and production issues. - System administration: Design, develop, and maintain Salesforce CPQ solutions involving complex product bundles, price rules, and validation rules. - Business acumen: Demonstrate strong business acumen and in-depth knowledge of the Salesforce CPQ domain. - Documentation: Create and maintain detailed documentation, including requirements, specifications, user manuals, and JIRA stories. - System enhancements: Define and implement enhancements aligned with business goals, recommending process improvements. - Solution design: Work with technical teams to design solutions meeting business needs, considering impacts. - Testing plans: Develop test cases and conduct testing to ensure systems meet requirements. - Training materials: Develop and deliver end-user training materials for Salesforce users. - Issue resolution: Research and resolve production issues, escalating when necessary. - Application configuration: Perform configuration activities in Salesforce and supporting applications. - Stakeholder communication: Act as a liaison between business stakeholders and IT, ensuring alignment on project goals. - Continuous improvement: Stay up