IT Support Executive

Company: Atlant Global India (Inc), Master Franchisee of The Professional Couriers Branches Covered: 64 branches across Bengaluru South & East Job Title: IT Support Executive Location: Bangalore Role Summary: Atlant Global India (Inc), the Master Franchisee of The Professional Couriers, is seeking a proactive and skilled IT Support Executive to provide technical support across our corporate office, operations hub, and 64 branches in Bengaluru South & East. The role involves hardware and networking troubleshooting, printer configuration, software support, API integration assistance, branch/client visits, and regular reporting. The candidate will also be responsible for assisting customers, and ensuring smooth IT operations across multiple touchpoints, Training Branch Managers & field staff. Key Responsibilities: Install, configure, and troubleshoot desktops, laptops, printers, scanners, CCTV cameras, and biometric devices Manage OS updates, licensed software, and ensure system compliance Handle network troubleshooting (LAN, Wi-Fi, routers, switches) Manage email accounts, access rights, and password resets Maintain IT asset inventory, system documentation, and access logs Coordinate with vendors for hardware procurement, repairs, and servicing Enforce IT security policies, including USB restrictions and phishing awareness Prepare periodic reports on incidents, resolutions, and system downtime Additional Responsibilities: Ensure all branches follow defined IT SOPs Perform proactive systemmonitoring to minimize recurring issues Provide on-site technical support across branches when required Conduct training sessions for field staff on mobile applications and system usage Troubleshoot mobile app and software-related issues and communicate new feature updates Assist the Customer Care teamwith technical and software-related queries Support clients with API integration and validation requirements Raise Purchase Orders (POs) and ensure timely delivery of IT hardware Take up additional responsibilities as assigned by management Requirements: Minimum 2 years of relevant experience. Knowledge of Hardware, Networking, API integration, and Printer configurations. Working knowledge of Microsoft Excel, including basics of formulas, VLOOKUP, and Pivot Tables. Good communication skills in English and Kannada. Strong problem-solving skills and ability to work independently. Willingness to travel across Bangalore South & East branches as required. Two wheeler is mandatory. This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.