IT Support Executive

Company: Atlant Global India (Inc), Master Franchisee of The Professional Couriers Branches Covered: 64 branches across Bengaluru South & East Role Summary: Atlant Global India (Inc), the Master Franchisee of The Professional Couriers, is seeking a proactive and skilled IT Support Executive to provide technical support across our corporate office, operations hub, and 64 branches in Bengaluru South & East. The role involves hardware and networking troubleshooting, printer configuration, software support, API integration assistance, branch/client visits, and regular reporting. The candidate will also be responsible for assisting customers, and ensuring smooth IT operations across multiple touchpoints, Training Branch Managers & field staff. Install, configure, and troubleshoot desktops, laptops, printers, and scanners. Manage OS updates, licensed software, and ensure systems are compliant. Handle network issues including LAN, Wi-Fi, routers, and switch checks. Coordinate with the IT Head for Sophos Firewall-related configurations and monitoring. Monitor server health, backup status, and manage storage alerts. Manage email creation, access rights, and password resets. Support TTS32, TPC software, and other booking/operational systems Resolve AnyDesk, VPN, and other remote-access related issues. Maintain asset inventory and IT documentation (systems, devices, access logs). Coordinate with vendors for repairs and hardware servicing. Enforce IT security policies, including pendrive restrictions and phishing-alert awareness. Provide periodic reporting on issues, resolutions, and downtime. Support CCTV cameras and biometric attendance devices. Ensure all branches adhere to defined IT SOPs. Conduct proactive systemmonitoring to reduce repeated issues across branches Visit branches for technical issues and conduct training for field staff on the Mobile App. Troubleshoot mobile app issues and create awareness among Branch Managers regarding new feature updates. Monitor multiple software systems, perform troubleshooting, and ensure required validations. Assist the Customer Care (CC) team with software-related queries. Support clients with API integration requirements. Raise Purchase Orders (POs) to vendors for hardware requirements and ensure timely fulfillment. Flexibility: Ready to take up any additional responsibilities assigned by the management. Requirements: Minimum 2 years of relevant experience. Knowledge of Hardware, Networking, API integration, and Printer configurations. Working knowledge of Microsoft Excel, including basics of formulas, VLOOKUP, and Pivot Tables. Good communication skills in English and Kannada. Strong problem-solving skills and ability to work independently. Willingness to travel across Bangalore South & East branches as required.